Ziruma Help Center

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Featured Articles

Invoices and receipts

Where is my order?

How do I care for glass containers?

Is the cutting board one piece of wood? What glue do you use?

Can I buy spare lids or valves?

Do you ship to Canada and other countries?

Orders & shipping

Where is my order?

How much does shipping cost?

When will I receive my order?

Tracking says delivered, but I don't have my package

Can I change or cancel my order?

1 author

• 9 articles

Returns & warranty

What warranty does my product have?

What is your return policy?

When will I see my refund?

I bought on Amazon: who do I contact?

My glass container broke

1 author

• 6 articles

Cutting boards & wood care

How do I care for my cutting board?

How do I clean my board after raw meat?

Small fibers or a rough surface after the first wash

Dark spots or mold on a wooden board

My cutting board warped

1 author

• 9 articles

Glass containers

How does the vacuum valve work?

Can I buy spare lids or valves?

How do I care for glass containers?

1 author

• 3 articles

Utensils

Are your silicone products LFGB and platinum silicone?

My silicone utensil has a stain

How do I care for silicone?

How do I care for wooden utensils?

1 author

• 4 articles

French press & cookware

French press: materials and safety

French press: the filter

Why Surgical Steel 316 in your pans?

How do I clean stainless steel products?

1 author

• 4 articles

About Ziruma

Where are Ziruma products made?

Are Ziruma products food safe and tested?

Which products are dishwasher safe?

Restocks and discontinued items

Where are you located?

1 author

• 6 articles