All Ziruma products include our 1-Year Guarantee: if your item is defective, damaged or missing parts within 1 year of delivery, we cover the return and you choose a full refund or a free replacement. Accidental damage or damage from use isn't covered.
No registration is needed: your order number is your proof of purchase. To make a claim, write to help@ziruma.com with your order number and a photo of the issue. If the item was a gift, the person who gave it to you can find the order number in their account.