If your order arrived damaged, defective, or looking less than new, we're sorry — that's never the experience we want.
If you bought on Amazon: the fastest fix is in your Amazon account — go to Your Orders, find the order, and choose "Return or replace items" for a free replacement. If anything about the process gives you trouble, write to us and we'll gladly help.
If you bought on ziruma.com: email help@ziruma.com with your order number and photos of the item (and the packaging, if it was damaged in transit). Our team will review it under your warranty — see "What warranty does my product have?".
Good to know: some things that look like defects are normal for natural materials. Small wood fibers after the first rinse of an acacia board, for example, are expected and easy to fix — see "Small fibers or a rough surface after the first wash".